The Black Diamond

Call Us: 01604 624840

07877 346630

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Privacy Policy

At The Black Diamond, we take your privacy seriously, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or provide us with your information. By accessing or using our website, you agree to the practices described in this policy.


Information We Collect:


a. Personal Information:

When you visit our website or interact with us, we may collect certain personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to share with us.

b. Automatically Collected Information:

We may automatically collect certain information about your visit to our website, including your IP address, browser type, device type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected using cookies and similar tracking technologies. Please refer to our Cookie Policy for more details.


Use of Information:


We use the information we collect for various purposes, including but not limited to:

a. Providing and Improving Our Services:

We may use your information to fulfil your requests, respond to your inquiries, and improve our website’s functionality and user experience.

b. Communication:

We may use your contact information to send you updates, newsletters, promotional materials, and other communications related to our services. You can opt-out of receiving such communications at any time by following the instructions in the communication or contacting us directly.

c. Data Analysis:

We may analyse the data we collect to understand user behaviour, preferences, and trends, which helps us improve our website and services.


Data Sharing:

We may share your personal information with third-party service providers who assist us in operating our website and providing our services. These third-party providers are contractually bound to keep your information confidential and use it solely for the purposes we have specified.

We may also share your information when required by law, to protect our rights, or in response to a legal request.


Data Security:

We take appropriate measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.


Data Retention:

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory requirements.

Your Rights:

You have the right to access, update, and correct your personal information You may also request the deletion of your data, except when we are required to retain it by law.


Data Capture:

Our website may use various data capture tools, including cookies and similar technologies, to collect information about your usage and interaction with our site. For more details, please refer to our Cookie Policy.


Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page, and the effective date will be indicated.


If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at